Plan ahead with clarity, care and confidence
A calm conversation now makes things much easier later. Pre‑planning with Candour lets you set your wishes, secure what we can at today’s prices, and (where eligible) take advantage of Centrelink exemptions. We’ll guide you step‑by‑step and keep everything transparent and tailored to you.
• People wanting to ease the burden on their family
• Anyone who prefers certainty over future price rises
• Centrelink recipients who may benefit from exemptions
We combine two parts so you get certainty where it counts and flexibility where it’s needed:
1) Pre‑Paid Contract — locks in what we can price today
Covers Candour‑provided items at today’s prices:
These items are fully itemised so you can see exactly what’s included.
2) Funeral Bond — sets aside funds for third‑party and variable costs
Used for items that can vary over time:
Why the mix?
It gives maximum certainty while keeping options open for the parts that can change (venue, flowers, catering and more).
We’ll explain your options in plain English and encourage you to seek personal advice where needed.
Choose the way that suits you:
We’ll outline each option clearly so you can make an informed choice.
Use our Pre‑Paid Planner to outline your wishes. You’ll receive an instant tailored email with your selections, and we’ll follow up (only if you’d like) to help finalise the paperwork. No obligation — just clear next steps.
Prefer to talk it through? Call 1300 788 881 — we’re here 24/7.
A prepaid plan is a contract for specific items we can lock in now. A funeral bond is money set aside in a regulated fund that can only be used for funeral expenses—ideal for the parts we can’t pre-price.
Yes. Lump sum or regular instalments are available for both prepaid contracts and funeral bonds.
Prepaid contracts are generally fully exempt. Funeral bonds are exempt up to $15,750 per person (from 1 July 2025).
Yes—up to two per person can be exempt if combined contributions don’t exceed the allowable limit.
A joint bond counts as one bond and the cap isn’t doubled. Separate bonds allow each partner their own exemption.
Yes. Funds are held in a regulated benefit fund and can only be released for funeral costs.
If my funeral costs less than the funds set aside, who gets the remainder?
Any excess from a bond is paid to your estate. For prepaid contracts, we’re transparent about adjustments.
Absolutely—photo tributes, music, readings, and personal touches are welcome.
Yes. Private family viewings can be arranged at our facilities or before a chapel service.
A funeral bond is an investment for funeral costs only and can’t be accessed early; there are no premiums. Funeral insurance involves ongoing premiums and pays a fixed benefit.
Optional Away From Home Cover can bring you home from anywhere in Australia (minimum 100 km from home). For overseas trips, ensure your travel insurance includes repatriation.
We are available 24 hours a day, seven days a week, to provide assistance and support.

We acknowledge the Bunurong people of the Kulin Nation, who are the Traditional Owners of the land where we work today and pay our respects to Elders past and present. We recognise their continued connection to Country and their role in caring for and maintaining Country and waterways over thousands of generations. Tread lightly on this land, it holds all our stories of our Grandmothers and Grandfathers and spiritual connections to Country. May their strength and wisdom be with us today. It is an honour to attribute the words in this acknowledgment to Japanangka Errol West.
Candour is 100% Australian family owned and operated.