Steps to take when someone dies
Emergency Services will assist.
An emergency services officer will come to the home and verify the death.
Contact their doctor as soon as possible.
The doctor may visit to verify the death. If they’re unavailable, they’ll tell you to phone for an ambulance.
The registered nurse or doctor will verify the death.
Take a short time to spend with your loved one or allow family members to gather.
The hospital will handle the verification and hold your loved one until the doctor provides the medical certificate for the cause of death.
We are available 24 hours a day, seven days a week, to provide assistance and support.

We acknowledge the Bunurong people of the Kulin Nation, who are the Traditional Owners of the land where we work today and pay our respects to Elders past and present. We recognise their continued connection to Country and their role in caring for and maintaining Country and waterways over thousands of generations. Tread lightly on this land, it holds all our stories of our Grandmothers and Grandfathers and spiritual connections to Country. May their strength and wisdom be with us today. It is an honour to attribute the words in this acknowledgment to Japanangka Errol West.
Candour is 100% Australian family owned and operated.