Our flagship experience

Concierge

Be present. We hold the rest.

Your own funeral expert by your side, exclusive materials throughout, and every detail anticipated — from the first call to the final farewell.

Call 1300 788 881 — any hour Explore the process

5.0 · 32 Google reviews

The Concierge Experience exists so that you can be wholly present, while the day is carried entirely by us.

The meaningful choices stay yours. Everything around them becomes ours to hold.

Senior-led, end to endOne funeral expert beside you, 24/7, from the first call to the last guest
The venue of your choosingA winery, a home, a coastline — arranged and produced by us
Cremation or burialThe same farewell either way; only the cemetery's own cost differs

Our process

How the Concierge Experience comes together

From the first conversation to the day itself, you are guided the whole way.

Simon and Sameiko from Candour in quiet conversation over an iPad in a warm family living room

01

The first conversation

We sit with you, and carry the details away — so nothing rests on you that doesn't have to.

A courtyard ceremony set before guests arrive — white bentwood chairs, a white casket with coral florals beneath festoon lights

02

Three ways to remember

Not a price list to decode, but three farewells presented for you to picture your family within. You choose the one that feels right.

Simon and Sameiko showing a family through a timber barn venue, gesturing toward the space

03

Seeing it for yourself

Venue options shown to you personally, with the time to walk each space and feel whether it's right — before anything is settled.

Sameiko gently settling a spray of red roses on a polished mahogany casket in the barn venue

04

Everything arranged

Every part of the day, held to your wishes. Nothing left to chance, and nothing falling to you.

A long pale-timber table set for a family dinner at dusk, with native florals, taper candles and eucalypts beyond the doors

05

The days around the day

From the evening before to the journey home, the weight isn't yours to carry. And the night before, if you wish, the people who loved them gather over a quiet dinner — time to reflect and remember together, before the day itself.

A family arrives together down the aisle of the light-filled barn on the morning of the service

06

The day

You arrive to a farewell exactly as you imagined it, and spend it where you should be — present, with the people you love.

If it matters to you, we can arrange it.

Exclusive to Concierge

The whole of Candour, opened to you

And some doors open only here.

The Liberty Batesville casket in polished cherry with a cream and coral arrangement, before a deep green ivy wall — The finest of everything

The full range, and the exclusive casket and coffin range kept for this tier.

A native floral tribute of banksias, roses and eucalyptus on a timber coffin in a light-filled room — Made around them

A personalised floral consultation, bespoke stationery, music and styling — all one to one.

Sameiko and Mackenzie welcoming a guest at the arrival table with an order of service — Whatever the day asks

One senior funeral director, and the full reach of our people and partners behind them.

The entire experience is personalised — more than we could show on a page.

The cost

From

$20,309

for the complete Concierge package. Most families arrive at around $30,000 once their coffin, flowers, celebrant and catering are chosen. Every cost and requirement detailed when we meet. Transparency alongside our extraordinary service is all part of being looked after.

An order of service and a sprig of eucalyptus resting on a bentwood chair in soft light

What stood out most was the care and attention they gave to every little detail. So many things were taken care of without us having to ask, follow up or even think about them, which was incredibly comforting during such an emotional and difficult time.
— Jacinta P. · Google review

Candour Funerals

Begin with a conversation

There's no form to understand the Concierge Experience — only a conversation, whenever you're ready. Tell us a little about the person you're remembering, and we'll take it from there.

Call 1300 788 881 — any hour Ask a question