Rows of bentwood chairs set for a farewell in a light-filled hall, with gum trees through the windows
Experiences and pricing

Three ways to hold the day.

The care is identical in all three. What changes is how much of a day is built around it — and every price is in the open.

This page is about how a farewell is held. If you're still working out what shape the day should take — a funeral with them there, a memorial held later, or something quieter — start with all farewell types.

If someone has died, call 1300 788 881 — any hour.

The three, in a line each.

If you already know which one you're looking at, go straight there. Everything below is for working it out.

Concierge Farewell

Anywhere at all, produced by one senior director.

$20,309 inc GST · the complete package
Read about Concierge →

Celebrated Farewell

A venue that was theirs, with the gathering flowing straight on.

$12,029 inc GST · the complete package
Read about Celebrated →
★ Most families choose

Simple Farewell

One place, one afternoon, and a shorter list to choose from.

$9,429 inc GST · the complete package
Read about Simple →

What never changes.

Whichever of the three you choose, this is the care underneath it. None of it is an upgrade and none of it belongs to one experience more than another. It is simply how we look after everybody.

  • One arranger, the whole way

    The same person from the first call to the final follow-up.

  • Brought into our care, day or night

    Anywhere in Melbourne, every day of the year, with no after-hours surcharge.

  • Bathed, dressed and cared for

    Gently and unhurriedly, by our own team at our Moorabbin location.

  • Time with them

    A viewing or private farewell before the day, arranged together, at no fee.

  • A photographic tribute

    Built and tested for you, at no charge, from the photographs you send.

  • An online tribute page

    Set up and hosted for family near and far, for as long as you'd like it.

  • Every registration handled

    The paperwork, the permissions, and the official death certificate ordered for you.

  • A handmade urn

    Made for them, included in every Candour cremation.

  • The care pack

    Something living to plant, a candle, and a handwritten note from your arranger.

  • A tree planted in their name

    Through Trillion Trees Australia, with a letter to you once it's in the ground.

  • Cremation here in Victoria

    Every cremation happens close to home, at your chosen park — never driven interstate.

  • Our whole figure, published

    The complete package price is on this page, before you decide anything at all.

A fully produced farewell at a private venue

Concierge Farewell

Anywhere you can imagine, held by one senior hand.

There is no venue list. A private property, a coastline, a gallery, a home. One senior director takes the whole thing from the first call to the last guest leaving, and what would ordinarily be a decision for you becomes something already anticipated.

Families arrive at Concierge for two quite different reasons: because the day needs to be extraordinary, or because they cannot carry any of the arranging and would rather it were simply handled. It answers both.

The day, in short

  1. One senior director from the first call, meeting at your home if that is easier.
  2. The place is chosen without a list, and everything is built around it.
  3. A custom film rather than a slideshow, live musicians, and a live stream for anyone who cannot be there.
  4. The full menu or your own caterer, with every supplier held by us, so your only job is to be present.
Explore Concierge in full
A farewell held at a venue on the Mornington Peninsula

Celebrated Farewell

Somewhere that was theirs.

A sailing club, a garden, a winery, an estate, a hall they knew — yours for the day, with the gathering afterwards flowing straight on in the same room rather than starting again somewhere else. Our list runs to 43 venues across Melbourne and the Peninsula, and if the place you have in mind isn't on it, we will go and ask.

Everything else opens up with it. The coffin, the flowers, the music, who speaks and for how long. A senior arranger holds every supplier so the day arrives already assembled.

The day, in short

  1. We visit the venue with you, or you name the place and we make the arrangements.
  2. Family can arrive early for time in the room before anyone else comes.
  3. A celebrant or clergy leads the service, with full sound and your own playlist.
  4. Catering begins in the same place the moment the service ends. Nobody drives anywhere.
Explore Celebrated in full
A chapel farewell at a memorial park

Simple Farewell

The whole day in one gentle place.

A chapel at one of the six memorial parks we work with, the farewell held there, and refreshments a short walk away in the same grounds. Nobody drives between places, and nobody has to find a car park twice.

There is a shorter list to choose from at every point, and a clear favourite on each list. For many families that is the reason they choose it. Fewer decisions is not less care — it is one less thing to carry in a week when there is already too much.

The day, in short

  1. We bring your person into our care, and everything is arranged over one or two conversations.
  2. On the day everyone arrives at the chapel, where the coffin is already waiting.
  3. A celebrant matched to your family leads the service, with a photographic tribute to music on the chapel's screen.
  4. Afterwards, refreshments in the same grounds, a short walk from where you sat.
Explore Simple in full
A handmade timber box with nameplate, in which ashes are returned home

Sometimes there is no day to hold.

An unattended cremation isn't one of the three, because there is no service and no day to build around it. Your person is bathed, dressed and cared for by our own team at Moorabbin, and the cremation takes place quietly at a Victorian memorial park. Their ashes come home in a handmade urn.

The care is identical to everything else on this page. Families who ask for no fuss are very often asking for this, and a gathering can still come later if one is wanted.

$5,383inc GST · the complete package

See unattended cremation →

The three compared.

The same seven questions asked of each, and then what each of them costs. This is the whole of the difference between them.

Simple, Celebrated and Concierge compared
Compare Simple Celebrated Concierge
Where is the day held? A chapel at one of six memorial parks. One of 43 venues, chosen by you. Anywhere at all — a winery, a home, a coastline.
How much is there to choose from? A short list, with a clear favourite. A longer list, across every element. Everything, plus what’s kept for Concierge.
Who leads the service? A celebrant matched to your family. A celebrant or clergy, matched to your family. Either — or coaching, if you’d rather lead it.
Photographs, music and screen? A tribute to music, on the chapel’s screen. The same, with full sound and your own playlist. A custom film, live musicians and a live stream.
Where does everyone go afterwards? Refreshments in the same grounds. Catering in the same place, straight on. The full menu, or your own caterer.
How do you travel? Hearse. Hearse, and a family car if you’d like one. As many vehicles as the day asks for.
Who is beside you? One arranger, and our team on the day. One senior arranger, holding every supplier. One senior director, first call to last guest.
What it costs
Held with a cremation $9,429 $12,029 $20,309
Held with a burialplus the cemetery's own plot and interment fees, at cost $8,374 $10,864 $19,144
Held later as a memorialhigher figure if the cremation is ours to arrange from $8,879 from $11,329 from $19,109
Typical total, once a coffin and flowers are chosen about $11,379cremationabout $10,324burial about $14,979cremationabout $13,814burial about $25,559cremationabout $24,394burial

Every figure includes GST and is the complete package. Your coffin, flowers, celebrant and any catering are chosen together at arrangement — coffins from $1,171 with a farewell or $629 without, flowers from $550, a celebrant from $880. Anything a cemetery or crematorium charges is passed through at exactly their price. See everything you can choose →

What usually decides it.

Families rarely arrive knowing. In practice, one of these is normally the thing that settles it.

  • If you'd rather make fewer decisions

    A shorter list at every point, with a clear favourite on each. Simple.

  • If there's a place that was theirs

    The clubhouse, the garden, the room where they were happiest. Celebrated.

  • If you'd rather not carry any of it

    One senior director holds the lot, and nothing arrives at your feet. Concierge.

  • If a great many people will come

    A chapel seats what it seats. A venue you choose can hold far more. Celebrated or Concierge.

  • If they asked for no fuss

    Taken at their word, that is usually an unattended cremation — with a gathering later if you want one.

  • If the money has to work first

    Say so on the first call. We will tell you plainly which of these fits, and never suggest one that doesn't.

You don't have to be right today.

Families move between these all the time. A Simple becomes a Celebrated when a venue finally comes to mind. A Celebrated becomes a Concierge when it turns out nobody in the family has the room to carry it. Nothing is locked until suppliers are booked, and we will tell you plainly when that point arrives.

If this page hasn't settled it, the conversation will. That is what the first call is for.

Questions families ask us.

Is my person cared for differently depending on which we choose?
No. The same team, the same mortuary, the same hours, the same unhurried care, whether you are with us for an unattended cremation or a fully produced Concierge farewell. The difference is only how much of a day is built around them.
Can we add something from Celebrated to a Simple farewell?
Often, yes. Tell us what matters and we will tell you honestly whether it fits inside Simple, or whether you would be better off moving up. Some things only work at a venue you have hired for the day, and we will say so rather than let you pay for something that won't work.
Is Concierge just a more expensive Celebrated?
No, it is a different job. Celebrated is a venue you choose, held by a senior arranger. Concierge is anywhere at all, produced by a senior director who carries every decision from the first call to the last guest. Some families are paying for the freedom, and some for not having to think.
What if we're between two of them?
Ring us. Five minutes on the phone usually settles what an afternoon of reading won't, because the thing that decides it is nearly always something about your family rather than something about us.
Is a burial cheaper than a cremation?
The package is a little less, because there is no cremation fee inside it. But a cemetery charges its own plot and interment fees on top, and those vary a great deal between cemeteries, so a burial usually costs more overall.
Do you push families towards the more expensive one?
No. Our prices are published precisely so that nobody has to negotiate in the worst week of their life. If a less expensive experience would do the same job for your family, we will say so — including when it costs us the difference.
Can we choose one of these now, for ourselves, ahead of time?
Yes, and many people do. You can record which experience you would want at no cost, or pay for it at today's price so it is settled for good. Begin at planning ahead →

Thinking ahead, not in the moment?

Many people work through this same page quietly, in their own time — choosing the experience they would want and recording it so that family never has to guess, or paying at today's price so it is settled for good.

Begin at planning ahead

We're here, whenever you need us.

Day or night, every day of the year. Tell us a little about the person you're remembering, and we will take it from there — with no agenda, and no obligation at all.

Call 1300 788 881 — any hour Email our team
$1,200
$37
$3,000
$23
$20
$64
$53
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