Critical Info
Critical Info helps Australians write down the things their families will need to know — medical wishes, where documents are kept, who should be called first, what to do with a digital life. Most of us have never recorded any of it, which is how families end up guessing in the worst possible week.
It sits alongside funeral planning rather than repeating it. We handle the farewell; Critical Info handles everything else that follows.
Critical Info Platform
Guided prompts across more than 150 pieces of information, worked through at your own pace. It deliberately doesn't store your sensitive documents — it records where you have kept them, and lets two nominated contacts find out when it matters. Australian servers, and your key contacts are never charged.
My loved one has died, what do I do now?
An 85-page national guide to the weeks after a death, written by Catherine Ashton with Victorian wills and estates lawyer Greg Russo. It comes with a downloadable checklist.
Resource Hub
More than 300 organisations working across end-of-life planning, deathcare and bereavement, gathered in one place. Useful whether you are planning years ahead or looking for grief support months after a funeral.
Important Documents Checklist
A life-stage checklist that tells you which documents actually matter at your age and circumstances — and which ones you're missing. A sensible first step if the platform feels like a lot to take on.
Don't Be Caught Dead
Catherine's podcast: people who have lost someone, and the practitioners who work in death every day. Frank, warm, and a gentler way into the subject than a form.
Critical Chat Tuesdays
A live online session with Catherine every Tuesday, 7pm to 8pm. She walks through how the platform works and answers whatever you bring. No obligation to buy anything.
A word before you begin
Candour families are offered a discount on everything Critical Info provides — the platform, the guide, the workshops. Speak to your funeral director and we will pass on the details.
Catherine Ashton
Catherine founded Critical Info after navigating the death of someone she loved and finding how little of the practical detail had been written down. She is careful to say she is not a lawyer or a financial adviser — she is someone who went through it and decided the next family shouldn't have to work it out alone.
She hosts the Don't Be Caught Dead podcast, speaks widely on death literacy, and runs the free Tuesday sessions listed above.
Trace
Trace measure what our business actually emits, then help us offset it through reforestation and clean energy projects. When we arrange someone's funeral, we measure the whole farewell's emissions and offset them at 150%, and a tree is planted in their name.
We name them here because an environmental claim is only worth what stands behind it. Our certification is on their site for anyone to check, and the rest of what we do sits on our own sustainability page.
Dillon Clyne
Dillon Clyne look after Candour's own accounts. They are a Melbourne firm, formed when two long-standing practices — Clyne Partners and Dillon Partners — came together, and they work across accounting, taxation and advisory for businesses and individuals alike.
We name them here because we are asked, more often than you would think, who we trust with our own affairs. If your circumstances call for an accountant, they are worth a conversation.
LegalVision
LegalVision are Candour's lawyers. They are a commercial law firm providing unlimited legal support through a fixed-fee membership — no hourly rates, no surprise invoices, which is the sort of pricing honesty we recognise.
They work with businesses, founders and in-house teams across Australia, so they are a sensible first call if you run a business or are thinking of starting one. For a will, probate or the administration of an estate, you will want a private client solicitor instead.
Find us in the directories
Funeral Connect
An Australian directory bringing end-of-life providers together in one place. We are a verified listing.
Gathered Here
An end-of-life service covering wills, probate and funeral director comparison. You can write a will there at no cost, and compare our prices against other providers — which we are glad to have you do.